I have to say, this is the first time ever I feel burned by Apple Support and frustrated with a troublesome new product. I went ahead and spent $400 more dollars on a 16gb/512gb MBA M1 as Im out of patience. It continues to crash for the same reason so I filed for a return and Im giving it back. This is cause for serious pause.Īs it happens though, Apple won. The main reason I stuck with Apple all this time despite the premium price was exceptional customer service and top notch hardware/software. As a longtime fan who recommends their stuff to all friends and family Im taking a very serious new look at them and their new policies. Um, my 4mo old MBA runs Safari just fine with no such issues.
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Apple's response: "well then it seems like you like to keep too many tabs open and should buy an upgraded Mac with more power".
I told them I only use Safari, not talking Photoshop or anything heavy and this never happened on an older machine which was supposedly far less powerful. As such, Apple cant help and we recommend returning your machine and buying the more expensive model with more RAM and a larger SSD and seeing if that helps." Thats just your preference and the MacBook isn't broken or defective (even though it crashes all the time). So, the final chapter: I wrapped up with a final call yesterday & the Apple reps response to me (Im paraphrasing), "well this seems just an inconvenience for you & seems you likely need more memory for this issue to not happen or happen less often. Here's a snippet from someone posting on the Apple forums having the same problem using only SAFARI: Maybe memory corruption because of resuming from SLEEP mode with DR not restarted between sleep/wake?Īpparently, this is not a unique issue to DR. I restarted DR and now is only using 6.23GB. system has run out of application memory. All working fine until I turned on MOTION BLUR on 1 of 3 comps I'm working on, and that's when MacOS popped up a warning. I'm just playing with some fusion comps on a single timeline, no media.
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I purchased the MacBook Pro with M1 with minimum specs because I did my research as well and all the experts were saying that memory is handled differently with the M1 systems, which seems to hold true except for this strange bug you describe, which I am having as well. I agree with every point you make, Joe Kelly.
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